Frequently Asked Questions
Below are some common questions our customers ask. If you have other questions, please send them to support@dailycuddle.com.
Product & Ingredients
With baby skincare products it's necessary to include ingredients, called preservatives, that keep the products safe and stable over a period of time. Without them, bacteria, mould, and fungus could grow. These preservatives are not entirely naturally derived, however, we have chosen a clean, nature-identical alternative as we wanted our products to be the safest available for our little ones.
Yes, our products are scientifically formulated to be safe and gentle enough for newborns.
Cetearyl Alcohol is not an alcohol in the traditional sense; it's an alcohol by name, not by properties. It is safe and used in many naturally derived creams and conditioners. Its primary function is as an emulsifier to give the formulation its body and texture.
Yes, our full range is 100% vegan.
Yes, our full range is made right here in the United Kingdom. Manufacturing locally significantly decreases the mileage a product has to travel and, in turn, the fuel required. Keeping our manufacturing on British soil dramatically lowers our carbon footprint.
All of our range has been approved as suitable for sensitive skin, but some babies have extra sensitive skin that can be irritated by even light fragrances. To be as inclusive as possible, we created a non-fragranced range so everyone is able to benefit from the Daily Cuddle goodness.
Yes, our full range is recyclable. Recycling reduces the need to grow, harvest or extract new raw materials from the Earth. Please do put our empty bottles into your plastic recycling bin when finished to avoid them ending up in landfill.
It's always better to be safe, so we would recommend a patch test 24 hours prior to use.
Our products are suitable for use all over the body, but please patch test first.
Absolutely! Our range is designed so it can be used by the whole family - the level of care and kindness in each of our naturally derived ingredients benefits everyone's skin!
We recommend storing our Nala's Baby range well out of reach of children at all times. If consumption occurs, please seek medical advice immediately.
Yes we do, however, we've chosen a parfum that is free from known allergens and included it at a percentage that is considered safe for children. For those with extra sensitive skin, we have fragrance-free products available in our Body Wash & Shampoo and Body Lotion.
None of our products contain nuts or seeds directly, and our production is in a site that does not handle nuts or seeds. However, please note that some of our ingredients contain nut and seed oils (like Shea Butter or Coconut).
No. None of our products contain parabens or sulphates.
No, most of the range does include gluten ingredients (such as Oat). The Body Butter and the Nighttime Oil, however, are gluten-free.
We have our full ingredients list printed on each of our bottles and on our website. If you are allergic to a particular ingredient or would like further information please contact us at support@thedailycuddleshop.com
You can buy our products from our online store here, or in selected Boots stores or online. See our retailers page on our website to find your closest store.
Yes, our full range is suitable for sensitive skin.
All of Daily Cuddle's products have been dermatologically tested. We do not, nor will we ever, test products on animals.
Yes of course! Many adults tend to use children's products as they are usually less harmful and made with cleaner ingredients. If it's good for babies it's good for everyone!
We strongly recommend you discuss safe skincare options for you and your baby with your medical professional for the best advice.
We work with our manufacturer and suppliers to source locally and ethically as much as we can.
We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.
Daily Cuddle products are intended to last for up to 6-8 weeks if used according to our guidance instructions.
No, unfortunately once your order has been placed, for your security we cannot change your address. We accept orders based on the information given to us by customers at the time the order is placed.
Currently, we offer shipping to the UK, Ireland and EU countries only. We plan to add more regions in the near future.
Unfortunately, once your order has been placed, it cannot be amended or cancelled. Please contact us at support@thedailycuddleshop.com if you have issues, and we will endeavour to resolve your query.
Due to hygiene reasons, we are unable to offer returns or exchanges on our range unless faulty or broken. Please contact support@thedailycuddleshop.com for more information.
Unfortunately, Daily Cuddle cannot refund products purchased via Boots (either online or in-store). Please refer to Boots directly for returns and exchanges.